Frequently Asked Questions

When can I shop SAY?

We are preparing the collection. Join our email list to hear about new arrivals and launch updates.

Are the pieces solid gold or sterling silver?

Colour descriptions such as gold-tone, rose-tone and silver-tone refer to appearance. Check each product's confirmed material details before ordering; a colour name is not a precious-metal claim.

How do I choose a size?

Start with our size and fit guide. If a measurement is missing, contact us before ordering.

How should I care for my accessories?

Keep them dry and store them separately. Read our care guide for more advice.

How do I ask about delivery or returns?

See Shipping & Returns or use the contact form.